Explore the components of emotional intelligence (EQ), which has been identified as an essential feature of supervisor success. Strengthening your EQ will enable you to improve results and foster stronger relationships across all levels of the workplace. Topics include specific communication skills that support EQ, and opportunities to apply these skills to typical workplace scenarios. Complete an assessment to evaluate your EQ and set goals to increase your effectiveness. You will:
    • Identify the components of Emotional Intelligence (EQ)
    • Describe the benefits of EQ to supervisors in the workplace
    • Complete an EQ assessment
    • Demonstrate communication skills that support EQ
    • Explain the role of nonverbal communication in EQ
    • Apply EQ skills to typical workplace scenarios
    • Describe the role of EQ in addressing workplace negativity and low morale
    • Set goals to improve personal EQ