Great customer service is the backbone of any successful business. Gain valuable insights and practical techniques to excel in delivering service excellence and fostering customer loyalty! Develop the skills to celebrate diversity and create inclusive and welcoming environments where guests of all backgrounds will feel valued and respected, and turn these skills into a competitive advantage. Learn techniques to maintain composure under pressure, navigate challenging interactions with ease, and communicate effectively to create personalized experiences for every guest. Through interactive sessions and real-world scenarios, we will explore proven strategies for handling difficult situations and enhancing guest satisfaction. You will:
    • Embrace diversity through understanding cultural nuances, fostering inclusive environments, and celebrating the unique perspectives and backgrounds of every guest
    • Learn strategies for maintaining composure under pressure and navigating challenging interactions
    • Develop your effective communication skills to foster customer loyalty
    • Learn techniques for problem-solving, root cause analysis, and implementing effective solutions
    • Gain skills to elevate guest interactions and craft WOW customer service

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Prepare for the New York State Notary Public test and gain a comprehensive view of the Notary Public office. Confusing laws, concepts, and procedures will be clearly explained and clarified. Examples will be provided to illuminate situations that a Notary Public officer is likely to encounter. This workshop is a must for Notary Public candidates to become fully aware of the authority, duties, and responsibilities involved in this office. All materials will be provided, including links to NYS Department of State licensing information, booklets, and forms. Also featured is an 80-question Practice Exam which attempts to emulate the actual New York State mandatory exam. You will learn:
    • How to avoid conflicts of interest and maintain professional ethics
    • How to charge proper fees
    • How to go about handling special situations
    • When to defer to an attorney, and how you can minimize legal liability

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Oftentimes emotionally charged clients seeking immediate resolution of a concern confront you, as a worker on frontlines. You become the receptacle for frustration, anxiety, hostility, and in some cases even aggression. This training will teach you skills and strategies to defuse confrontational scenarios, and restore a sense of calm to the interaction. You will:
    • Learn about emotional discharge and the difficulty associated with the regulation of affect
    • Become familiarized with strategies designed to defuse aggression and restore a sense of calm to emotionally charged situations
    • Gain a greater confidence level in working with clients expressing frustration in a variety of forms

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A primary role of supervisors is to help establish a workplace environment in which employees are engaged, motivated, and supported. A “coaching” approach to supervision allows for individual growth, while enhancing a teamwork ethic. In this training, we will explore valuable techniques such as motivational interviewing, courageous communication, emotional intelligence, and “learning on the edge,” among others. The format of the training will allow for large and small group discussions, case scenarios, and activities reflective of the most common workplace challenges. You will:
    • Become familiarized with the technique of motivational interviewing as it pertains to employee efficiency and productivity
    • Learn strategies for effective communication, particularly in regards to confronting problematic issues
    • Learn how what were once believed to be “soft skills” like emotional intelligence are, in fact, critical components of the workplace environment
    • Employ support strategies designed to challenge and promote growth

Recent changes to New York notary laws have left many seasoned Notaries Public feeling confused or out of the loop. Join us for this refresher course to have your questions answered, and to gain a comprehensive understanding of all the recent updates. The current 22-page NY Notary Law Booklet will be reviewed and highlighted with the new electronic notarization information and notary journal recordkeeping protocols. Examples using real life scenarios will be used to explain situations that a Notary Public officer is likely to encounter. Topics include an overview of how to avoid conflicts of interest, legal ethics, allowable fees, and addressing special situations. All materials will be provided, including links to the NYS Department of State licensing information, a 46-page Notary Review Guidebook with current glossary terms. Updated sample forms will also be reviewed. This presentation is a must for every commissioned NY notary to properly execute their authority, duties, and responsibilities! You will:
    • Review updates to the current New York notary laws
    • Learn about the new electronic notarization information and notary journal recordkeeping protocols
    • Review the current NY Notary Law booklet

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