Good communication skills will take you far—and in today's workplace, they're a must! Learn how you can take yourself and your team to the next level with this brand new training that will encourage you to reflect on your organization's shared mission and goals, your own personal mindset, and the barriers to effective communication that you may not even know you're facing. Hint: the hard work happens when you're listening, not when you're speaking! You will:
    • Develop an understanding of how to identify and exemplify shared organizational values
    • Gain valuable prioritization skills
    • Discover the value an abundance mindset can bring to communication with your team and clients
    • Become well versed in empathic listening and potential barriers to successful communication

Workplace conflicts are some of the most stressful parts of our professional lives. Our work teams are made up of people with various backgrounds, perspectives, work styles, personalities, and motivations. Successfully navigating these relationships to work effectively together can be the hardest—and most important—work we do. While occasional workplace conflict may be inevitable, if we approach it with the right tools, we can resolve it confidently before it grows into a larger problem. This workshop explores communication strategies you can employ to navigate these relationships and potential conflicts and play an active role in creating an inclusive work environment. You will:
    • Learn communication strategies to build stronger workplace relationships across different demographics and identities
    • Develop skills to successfully resolve workplace conflicts when they inevitably arise

This workshop helps you prepare for the NYS test, and provides a comprehensive understanding of the role of the notary public. Confusing laws, concepts, and procedures are clarified in plain English. Examples are provided to illustrate situations the officer is likely to encounter, such as avoiding conflict of interest, maintaining professional ethics, charging proper fees, handling special situations, minimizing legal liability, and much more. Attendance at this seminar is a must for a notary public candidate to become fully aware of the authority, duties, and responsibilities involved. A common misconception is that merely passing the required exam adequately prepares an officer candidate to competently execute all duties. You also have access to a web page to post your notary related questions after the course.

Additional Info:

A primary role of supervisors is to help establish a workplace environment in which employees are engaged, motivated, and supported. A “coaching” approach to supervision allows for individual growth, while enhancing a teamwork ethic. In this training, we will explore valuable techniques such as motivational interviewing, courageous communication, emotional intelligence, and “learning on the edge,” among others. The format of the training will allow for large and small group discussions, case scenarios, and activities reflective of the most common workplace challenges. You will:
    • Become familiarized with the technique of motivational interviewing as it pertains to employee efficiency and productivity
    • Learn strategies for effective communication, particularly in regards to confronting problematic issues
    • Learn how what were once believed to be “soft skills” like emotional intelligence are, in fact, critical components of the workplace environment
    • Employ support strategies designed to challenge and promote growth