Develop insight and build essential skills for the supervisor role, using an engagement-based approach that is suited to today’s workplace. Learn how to build relationships with employees as well as set appropriate boundaries, avoid favoritism, and practice fairness and consistency. Explore the value of diversity and inclusion for your team and develop skills to identify and work through hidden bias that holds back your team and its individual members. Build skills in delegating work effectively and ensuring that expectations are conveyed and understood clearly. You will:
    • Describe the shift from command-and-control to engagement-based supervision
    • Identify the importance of establishing employee relationships and boundaries
    • Demonstrate consistency with direct reports
    • Identify implicit bias along with skills to work through it
    • Delegate tasks effectively
    • Communicate clear expectations that are understood by the employee

A coaching approach to supervision supports adult learning and retention. Discover how it aligns with engagement-based supervision, which emphasizes clear, effective dialogue and fosters growth and independence. You will explore goal-setting and communication skills that are important to coaching: adapting to the employee’s style, active listening, asking powerful questions, and engaging in effective feedback. You will:
    • Define coaching and its role in effective supervision
    • Use learning style-based techniques to adapt your approach to support employee performance
    • Set SMART goals with employees to define clear expectations

Effective performance management is vital to engaging and retaining employees and optimizing the work of your organization. We will discuss how SMART goals that align with employee roles and responsibilities can help you establish priorities and give effective, objective feedback. Learn to address the root cause of employee performance issues, rather than focusing on the symptoms. We will cover several performance analysis techniques and give you the tools you need to approach performance assessment strategically and effectively to foster team success. You will learn:
    • The characteristics of ongoing, forward-focused performance management
    • How to write SMART goals with employees that align with team and organizational goals
    • How to communicate clear expectations and analyze performance before taking action

Building on the coaching skills from session 2, learn how you can eliminate barriers to adult learning and adapt to diverse learning styles to achieve peak performance through on-the-job training. We will also build the skills necessary for you to share what you learn with your colleagues who train others. You will learn:
    • The difference between distinct learning styles, and which learning style works for you
    • How to recognize potential impacts of implicit bias in on the job training
    • How to offer feedback focused on skill building

Explore the components of emotional intelligence (EQ), an essential feature of supervisor success. Building your EQ will enable you to improve results and foster stronger relationships across all levels of the workplace. Explore specific communication skills that support EQ, and learn how to apply these skills to typical workplace scenarios. Complete an assessment to evaluate your EQ and set goals to increase your effectiveness. You will:
    • Describe the benefits of EQ to supervisors
    • Explain the role of nonverbal communication in EQ
    • Describe the role of EQ in addressing workplace negativity and low morale

As a supervisor, you have the most direct contact with employees. Your skills are critical to engaging with employees to increase their productivity and job satisfaction. Whether you are an employee who aspires to transition to a supervisory role, a new supervisor, or a seasoned supervisor who needs a boost and refresher, you’ll gain the skills and confidence you need to support and guide your team. Workshop sessions:
    • Stepping Into Supervision
    • Stepping up to the Next Level: Coaching Skills for Supervisors
    • Emotional Intelligence: Adding EQ to Your IQ
    • How to Train Employees on the Job
    • A New Look at Performance Management