Develop insight into and build the skills that are essential to the supervisor role, using an engagement-based approach that is suited to today’s workplace. Learn how to build relationships with employees as well as set appropriate boundaries, avoid favoritism, and practice fairness and consistency. Explore the value of diversity and inclusion for your team and develop skills to identify and work through hidden bias that holds back your team and its individual members. Build skills in delegating work effectively and ensuring that expectations are conveyed and understood clearly. You will:
    • Describe the shift from command-and-control to engagement-based supervision
    • Identify the importance of establishing employee relationships and boundaries
    • Demonstrate consistency with direct reports
    • Describe the value of diversity and inclusion to employees, the team, and the organization
    • Identify implicit bias along with skills to work through it
    • Delegate tasks effectively
    • Communicate clear expectations that are understood by the employee

Additional Info:

In today’s workplace, both supervisors and employees benefit from a coaching approach. You will learn how coaching supports adult learning and retention, and how it aligns with engagement-based supervision, which emphasizes clear, effective dialogue with a goal of fostering growth and independence. You will explore goal-setting and communication skills that are important to coaching: adapting to the employee’s style, practicing active listening, asking powerful questions, and giving, redirecting, and reinforcing feedback. You will:
    • Define coaching and its role in effective supervision
    • Use appropriate learning style-based techniques to adapt your approach to support improved employee performance
    • Set SMART goals with employees to define clear expectations and provide a basis for objective feedback
    • Practice active listening to better understand facts and feelings, as well as content and intent
    • Use engaging questions in coaching to promote growth and independence
    • Use dialogue-based feedback that both redirects and reinforces to foster more effective employee learning
    • Create an action plan to improve supervisor coaching skills

Additional Info:

Change is inevitable at every organization, due to factors both internal and external—but as a leader, how can you best support others through change? How can you deal effectively with the accelerating pace of change to ensure your organization's success? In this session, learn skills to move yourself and others beyond comfort, security, and certainty through simulations and group discussion. You will learn:
    • The dynamics of change and how it affects yourself and others
    • Tools and strategies to manage the task side and human side of change
    • How to manage resistance and increase participation
    • How to use communication as a change management strategy

Additional Info:

As a leader, you have a direct impact on the workplace culture and morale of the employees in your organization. Positive morale will create opportunities for growth and innovation, but negativity and discontent can decrease productivity and lead to stagnation. In this session you will learn the elements of leadership, strategy, and engagement and how they can help you build a successful workplace and avoid common pitfalls that impact morale. The goal is to provide you with knowledge and tools to use beyond the session to improve and enhance employee motivation, morale, and results. You will learn:
    • The basic philosophy of Employee Motivation
    • An overview of a few strengths assessments and your own assessment results
    • Motivation and morale tips, assessments and activities
    • How to use what you learn beyond the session for personal development and leadership enhancement

Additional Info:

Explore the components of emotional intelligence (EQ), which has been identified as an essential feature of supervisor success. Strengthening your EQ will enable you to improve results and foster stronger relationships across all levels of the workplace. Topics include specific communication skills that support EQ, and opportunities to apply these skills to typical workplace scenarios. Complete an assessment to evaluate your EQ and set goals to increase your effectiveness. You will:
    • Identify the components of Emotional Intelligence (EQ)
    • Describe the benefits of EQ to supervisors in the workplace
    • Complete an EQ assessment
    • Demonstrate communication skills that support EQ
    • Explain the role of nonverbal communication in EQ
    • Apply EQ skills to typical workplace scenarios
    • Describe the role of EQ in addressing workplace negativity and low morale
    • Set goals to improve personal EQ

Additional Info:

As a supervisor, you have the most direct contact with employees. Your skills are critical to engaging with employees to increase their productivity and job satisfaction. Whether you are an employee who aspires to transition to a supervisory role, a new supervisor, or a seasoned supervisor who needs a boost and refresher, you’ll gain the skills and confidence you need to support and guide your team. Workshop sessions:
    • Stepping Into Supervision
    • Stepping up to the Next Level: Coaching Skills for Supervisors
    • Emotional Intelligence: Adding EQ to Your IQ
    • Leading Through Change
    • Positive Motivation and Morale Through Leadership, Strategy, and Engagement

Additional Info:

In today’s fast-paced world, maintaining resilience and energy is essential for thriving both professionally and personally. As a leader, balancing your availability to others with the preservation of your own energy is critical—but often overlooked. This interactive workshop provides practical, cutting-edge techniques to help you stay focused, grounded, and equipped to "ride the wave" of daily demands with greater ease and effectiveness. You will:
    • Identify energy-draining and energy-gaining states to manage your physical and mental vitality effectively
    • Recalibrate assumptions and gather vital information to build stronger, more meaningful connections with others
    • Harness the power of empathy, compassion, and visualization as tools for problem-solving and innovative thinking
    • Short-circuit negativity in your physical system and replace it with strategies to cultivate positive states that drive optimal performance
    • Gain the tools to manage your energy effectively, enhance resilience, and lead with clarity and purpose in every aspect of your work and life

Additional Info:

Unlock your potential as a forward-thinking leader in this engaging and practical session designed to transform the way you approach leadership. Whether you're looking to drive innovation, navigate complexity, or strengthen your team's performance, this session will empower you to lead with clarity, confidence, and purpose, and provide the tools and insights you need to excel. This training is designed for leaders at all levels who want to elevate their strategic leadership skills and drive meaningful impact in their organizations. Take the next step in your leadership journey—join us to redefine what it means to think, plan, and lead strategically. You will:
    • Master the principles of strategic thinking to make sound, future-focused decisions
    • Craft a compelling vision to inspire and align your team toward shared goals
    • Learn actionable steps to develop and execute strategic plans effectively

Additional Info:

Are you a seasoned supervisor looking to level up? This two-part series is for you! Designed for supervisors who have already learned the basics, our advanced series will delve into higher level topics designed to help you grow into a more impactful, strategic, and intentional leader. Please note: these trainings build on the skills learned in our Frontline Development Series for Supervisors and will be most beneficial to you if you have previously participated in some leadership training. Workshop sessions:
    • The Leader as Strategic Thinker, Planner, and Visionary
    • Managing Your Energy: Developing Resilience

Additional Info: