As a supervisor, you have the most direct contact with employees. Your skills are critical to engaging with employees to increase their productivity and job satisfaction. Whether you are an employee who aspires to transition to a supervisory role, a new supervisor, or a seasoned supervisor who needs a boost and refresher, you’ll gain the skills and confidence you need to support and guide your team. Workshop sessions:
    • Stepping Into Supervision
    • Stepping up to the Next Level: Coaching Skills for Supervisors
    • Emotional Intelligence: Adding EQ to Your IQ
    • Creating Credibility: The Foundation of Building Trust and Accountability
    • Managing Conflict in the Workplace

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Oftentimes emotionally charged clients seeking immediate resolution of a concern confront you, as a worker on frontlines. You become the receptacle for frustration, anxiety, hostility, and in some cases even aggression. This training will teach you skills and strategies to defuse confrontational scenarios, and restore a sense of calm to the interaction. You will:
    • Learn about emotional discharge and the difficulty associated with the regulation of affect
    • Become familiarized with strategies designed to defuse aggression and restore a sense of calm to emotionally charged situations
    • Gain a greater confidence level in working with clients expressing frustration in a variety of forms

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