Occasional conflict exists in every organization and relationship. Most of us learn how to respond to conflict at an early age, usually from watching those around us. Some of what we learned is effective, but some isn’t. Plus, regardless of how we elect to respond to a conflict, we also need to develop skills to support others in conflict as well. We will examine five different styles of conflict management to determine which is appropriate for a variety of situations. We will practice skills that allow us to shift styles as necessary, as well as a variety of techniques we can use to de-escalate conflict situations. You will:
    • Learn about styles of conflict management
    • Identify what is and what is not conflict
    • Recognize conflict triggers in the workplace
    • Understand the escalation cycle
    • Build skills to navigate day-to-day disagreements

Additional Info:

Effective marketing is one of the cornerstones of any successful organization! This intensive course is designed to provide you with an overview of key digital marketing concepts, tools, and techniques in a condensed timeframe. The course will cover essential topics such as web design, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, and website analytics. You will learn how to create effective digital marketing strategies that drive traffic, generate leads, and increase conversions for businesses. You will:
    • Understand the principles of good web design and learn to utilize multiple design philosophies to design and revise web pages to maximize conversions
    • Understand the data that is tracked and collected by Analytics platforms and learn how to select the best KPIs for the task at hand
    • Learn how to identify keywords for Search Engine Optimization and identify methods to improve webpage relevance for target keywords
    • Learn about the various types of search engine advertisements, and how to create them. Also learn techniques to improve an ad's position
    • Learn strategies for building email lists, and running effective email campaigns
    • Discuss the various social media platforms and learn how to design and run effective social media campaigns

Additional Info:

Effective marketing is one of the cornerstones of any successful organization! This intensive course is designed to provide you with an overview of key digital marketing concepts, tools, and techniques in a condensed timeframe. The course will cover essential topics such as web design, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, and website analytics. You will learn how to create effective digital marketing strategies that drive traffic, generate leads, and increase conversions for businesses. You will:
    • Understand the principles of good web design and learn to utilize multiple design philosophies to design and revise web pages to maximize conversions
    • Understand the data that is tracked and collected by Analytics platforms and learn how to select the best KPIs for the task at hand
    • Learn how to identify keywords for Search Engine Optimization and identify methods to improve webpage relevance for target keywords
    • Learn about the various types of search engine advertisements, and how to create them. Also learn techniques to improve an ad's position
    • Learn strategies for building email lists, and running effective email campaigns
    • Discuss the various social media platforms and learn how to design and run effective social media campaigns

Additional Info:

Our community is how we get by. No one was meant to do anything alone, and this goes for our career as well as our personal life. Strong professional relationships are integral to successful careers, but we are often not taught about what and who we need around us in our professional network to shape the career we want. But together, we're going to change that. This workshop will help you think intentionally about the community you can build to shape the future you want. To advance your career and meet your goals, you need a network that has been strategically built to have relationships that support your growth. Yes, this is for both introverts and extroverts… we promise! You will learn:
    • Networking and relationship building that works for you
    • Who you need in your network and why
    • How to find the time to intentionally build or expand your network

Additional Info:

Re-center your mindset around mental health care! Mental health care isn’t just a clinical practice, it belongs in every area of our lives. In this two-part workshop, you will engage in interactive discussions, reflective exercises, and practical activities on a range of topics centered on promoting mental well-being, empathy, and positive communication. By the end of this workshop, you will have gained valuable knowledge and practical skills to foster mental wellness, create a culture of care, and support the well-being of yourself and others in various settings. Upon successful completion of the course, you will receive a certification as a Mental Health First Aider. This certification signifies your competence in identifying the potential need for mental health support, understanding available resources, and promoting mental well-being in your community. You will:
    • Explore how you can create a culture of care in personal and professional settings
    • Identify strategies for promoting inclusivity, empathy, and respect in all interactions
    • Develop skills to establish supportive environments that prioritize mental well-being and foster a sense of belonging
    • Acquire Mental Health First Aid (MHFA) Skills such as providing initial support and assistance to individuals in mental health crises or distressing situations
    • Learn practical self-care techniques to maintain personal mental wellness
    • Develop strategies for managing stress, building resilience, and setting healthy boundaries

Additional Info:

Prepare for the New York State Notary Public test and gain a comprehensive view of the Notary Public office. Confusing laws, concepts, and procedures will be clearly explained and clarified. Examples will be provided to illuminate situations that a Notary Public officer is likely to encounter. This workshop is a must for Notary Public candidates to become fully aware of the authority, duties, and responsibilities involved in this office. All materials will be provided, including website links to NYS Department of State licensing information, booklets, and forms. Also featured is an 80-question Practice Exam which attempts to emulate the actual New York State mandatory exam. You will learn:
    • How to avoid conflicts of interest and maintain professional ethics
    • Proper fee structures
    • How to approach special situations
    • When to defer to an attorney, and how you can minimize legal liability

Additional Info:

Prepare for the New York State Notary Public test and gain a comprehensive view of the Notary Public office. Confusing laws, concepts, and procedures will be clearly explained and clarified. Examples will be provided to illuminate situations that a Notary Public officer is likely to encounter. This workshop is a must for Notary Public candidates to become fully aware of the authority, duties, and responsibilities involved in this office. All materials will be provided, including website links to NYS Department of State licensing information, booklets, and forms. Also featured is an 80-question Practice Exam which attempts to emulate the actual New York State mandatory exam. You will learn:
    • How to avoid conflicts of interest and maintain professional ethics
    • Proper fee structures
    • How to approach special situations
    • When to defer to an attorney, and how you can minimize legal liability

Additional Info:

If you play a significant role in managing or improving your company’s suppliers (i.e. Project Manager, Materials Manager, Purchasing Manager, Senior Buyer, Supplier Quality Leader, Production and Material Control Leader) and are interested in developing a portfolio of skills in general project management, this two-part workshop is for you! Class discussions will be based on case situations and articles from business and technical publications. The class will include hands-on work with cost estimation, project scheduling, resource allocation, and earned value analysis. You will:
    • Understand the elements of successful project management
    • Learn what kinds of organization and planning are necessary from requirements definition to project closure
    • Learn about the process used to determine project scope, estimate costs and schedules, organize and staff a project, monitor project progress, and develop lessons learned from completed projects

Additional Info: