In today’s workplace, both supervisors and employees benefit from a coaching approach. You will learn how coaching supports adult learning and retention, and how coaching aligns with engagement-based supervision; which emphasizes clear, effective dialogue with a goal of fostering growth and independence. You will explore goal-setting and communication skills that are important to coaching: adapting to the employee’s style, practicing active listening, asking powerful questions, and giving, redirecting, and reinforcing feedback. You will:
    • Define coaching and its role in effective supervision
    • Use appropriate learning style-based techniques to adapt the supervisor approach in order to support improved employee performance
    • Set SMART goals with employees to define clear expectations and provide a basis for objective feedback
    • Practice active listening to better understand facts and feelings, as well as content and intent
    • Use engaging questions in coaching to promote growth and independence
    • Use dialogue-based feedback that both redirects and reinforces to foster more effective employee learning
    • Create an action plan to improve supervisor coaching skills

Additional Info:

Developing a climate in which teamwork prevails is a challenge for every supervisor – but a challenge worth the investment of time and energy. Learn about the 5 ingredients, which – added in order – will go into the creation of a successful, collaborative team. Discover the importance of starting with trust to achieve targeted results. You will:
    • Describe the elements of a functional team
    • Define the role of trust as the foundation of teamwork
    • Explain the importance of constructive conflict management in effective team functioning
    • Give examples of techniques to gain team commitment to actions and decisions
    • Cite the value of accountability in maintaining focus on defined team goals
    • Complete a Team Function Assessment
    • Create an action plan to improve functioning of participant teams

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Explore the components of emotional intelligence (EQ), which has been identified to be an essential feature of supervisor success. Strengthening your EQ will enable you to improve results and foster stronger relationships across all levels of the workplace. Topics include specific communication skills that support EQ, and opportunities to apply these skills to typical workplace scenarios. Complete an assessment to evaluate your EQ and set goals to increase your effectiveness. You will:
    • Identify the components of Emotional Intelligence (EQ)
    • Describe the benefits of EQ to supervisors in the workplace
    • Complete an EQ assessment
    • Demonstrate communication skills that support EQ
    • Explain the role of nonverbal communication in EQ
    • Apply EQ skills to typical workplace scenarios
    • Describe the role of EQ in addressing workplace negativity and low morale
    • Set goals to improve personal EQ

Additional Info:

Would you like to see your employees have a greater sense of pride, ownership, and commitment to their work and the organization? You will explore steps that you can take to increase engagement among your employees. Examine the meaning of engagement in the workplace and distinguish it from simple employee satisfaction. You will learn about the continuum of engagement in the workplace and will examine strategies to maintain or increase engagement as appropriate. Learn about how to share your own passion for your work, foster pride in one’s organization and provide employees with a voice as techniques to create a more engaged employee. You will:
    • Define employee engagement and distinguish it from employee satisfaction
    • Describe the continuum of engagement
    • Cite key drivers of employee engagement
    • Identify how to share with your employees your own engagement as a supervisor
    • Describe how to foster a sense of pride in one’s work and the organization
    • Recognize ways to provide employees with a voice in the organization
    • Create an action plan to increase the engagement of participants’ employees

Additional Info:

As a non-profit leader, you steer and support the important work of your organization – and this workshop has the tools you need to help your team thrive! We will focus on non-profit leadership skills needed to succeed in the helping professions. Key leadership components for non-profit professionals in settings such as nursing, chemical dependency counseling, recreation, and human services will be covered. You will explore leadership styles, models, and theories before covering direct practice leadership skills such as effective communication, conflict resolution, and interdisciplinary teamwork. You will:
    • Explore various leadership styles, models, and theories in non-profit leadership
    • Apply critical thinking skills to connect leadership theories, styles, and traits to a personal leadership philosophy
    • Discover practical leadership and followership skills for non-profit settings, such as communication, conflict-resolution, and interdisciplinary skills

Additional Info:

Develop insight into and build the skills that are essential to the supervisor role, using an engagement-based approach that is suited to today’s workplace. Learn how to build relationships with employees as well as set appropriate boundaries, avoid favoritism, and practice fairness and consistency. Explore the value of diversity and inclusion for your team and develop skills to identify and work through hidden bias that holds back your team and its individual members. Build skills in delegating work effectively and ensuring that expectations are conveyed and understood clearly. You will:
    • Describe the shift from command-and-control to engagement-based supervision
    • Identify the importance of establishing employee relationships and boundaries
    • Demonstrate consistency with direct reports
    • Describe the value of diversity and inclusion to employees, the team, and the organization
    • Identify implicit bias along with skills to work through it
    • Delegate tasks effectively
    • Communicate clear expectations that are understood by the employee

Additional Info:

As a supervisor, you have the most direct contact with employees. Your skills are critical to engaging employees for their productivity and satisfaction. Whether you are an employee who aspires to move to supervision, a new supervisor, or a seasoned supervisor who needs a boost and refresher, you’ll gain the skills and confidence you need. Workshop sessions:
    • Stepping Into Supervision
    • Stepping Up to the Next Level: Coaching Skills for Supervisors
    • Emotional Intelligence: Adding EQ to Your IQ
    • Developing High Performance Teams
    • Increasing Employee Engagement

Additional Info: