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CEPE164
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Stepping up to the Next Level: Coaching Skills for Supervisors
In today’s workplace, both supervisors and employees benefit from a coaching approach. You will learn how coaching supports adult learning and retention, and how it aligns with engagement-based supervision, which emphasizes clear, effective dialogue with a goal of fostering growth and independence. You will explore goal-setting and communication skills that are important to coaching: adapting to the employee’s style, practicing active listening, asking powerful questions, and giving, redirecting, and reinforcing feedback.
You will:
• Define coaching and its role in effective supervision
• Use appropriate learning style-based techniques to adapt your approach to support improved employee performance
• Set SMART goals with employees to define clear expectations and provide a basis for objective feedback
• Practice active listening to better understand facts and feelings, as well as content and intent
• Use engaging questions in coaching to promote growth and independence
• Use dialogue-based feedback that both redirects and reinforces to foster more effective employee learning
• Create an action plan to improve supervisor coaching skills
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CEPE587
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Emotional Intelligence: Adding EQ to Your IQ
Explore the components of emotional intelligence (EQ), which has been identified as an essential feature of supervisor success. Strengthening your EQ will enable you to improve results and foster stronger relationships across all levels of the workplace. Topics include specific communication skills that support EQ, and opportunities to apply these skills to typical workplace scenarios. You will also complete an assessment to evaluate your EQ and set goals to increase your effectiveness.
You will:
• Identify the components of Emotional Intelligence (EQ)
• Describe the benefits of EQ to supervisors in the workplace
• Complete an EQ assessment
• Demonstrate communication skills that support EQ
• Explain the role of nonverbal communication in EQ
• Apply EQ skills to typical workplace scenarios
• Describe the role of EQ in addressing workplace negativity and low morale
• Set goals to improve personal EQ
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CEPE281
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Managing Difficult Employees
Not every professional relationship is easy, but left unmanaged, a difficult relationship between a supervisor and supervisee can result in lower productivity, miscommunication, and conflict. In this session, you will develop skills to deal effectively with “difficult” employees and promote a workplace culture where everyone on your team is engaged, feels supported, and communicates effectively. We will practice skills with peer-to-peer role playing and discuss practical strategies to foster engagement, build rapport, and effectively navigate difficult conversations when they arise.
You will learn:
• Strategies to engage team members effectively in the workplace to generate more optimal outcomes
• The impacts of fear, resistance, and fixed versus “malleable” mindsets in the workplace
• How to choose supervisory communication styles in the moment to manage
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CEPE702
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Navigating Middle Management
Middle managers play an invaluable role in operationalizing and executing an organization’s strategic vision, but in the day-to-day, these roles can sometimes prove uniquely challenging. Gain skills to bridge the gap between executive leadership and your team with effective communication, accountability, delegation, and conflict resolution. We will also cover practical strategies to balance supervision, strategic planning, and your own tasks so you can confidently lead your team and achieve your goals.
You will learn:
• How communication, delegation, and accountability can be used to maximize employee performance in the workplace
• Practical skills in managing priorities, self-management, and delegation to promote productivity
• Strategies to communicate effectively with different stakeholders, including executive leadership and supervisees
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