Important: Anyone attending one of our classes (regardless of any half-day class or several weeks classes) in person will need to show proof of COVID-19 vaccination. Vaccines are required for any students on campus or at any of our extension centers.

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Additional Online Opportunities

In addition to the course listed below, Biz offers numerous opportunities to earn CEUs and learn skills online.

Ed2go: Monthly, convenient programs with an interactive six-week format that offer an award of completion with passing score.

Career Builder certificate programs: Instructors/mentors are actively involved in your online learning experience, responding to any questions or concerns, as well as encouraging and motivating you to succeed.

Financial assistance is available through private loans, military tuition assistance, and government funding.

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Search Results

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Course  
CEPE162  –  Stepping into Supervision

Develop insight into and build the skills that are essential to the supervisor role, using an engagement-based approach that is suited to today’s workplace. Learn how to build relationships with employees, as well as set appropriate boundaries, avoid favoritism, and practice fairness and consistency. Explore the value of diversity and inclusion for your team and develop skills to identify and work through hidden bias that holds back the team and its individual members. Build skills in delegating work effectively and ensuring that expectations are conveyed and understood clearly. You will:
    • Describe the shift from command-and-control to engagement-based supervision
    • Identify the importance of establishing employee relationships and boundaries
    • Demonstrate consistency with direct reports
    • Describe the value of diversity and inclusion to employees, the team and the organization
    • Identify implicit bias along with skills to work through it
    • Delegate tasks effectively
    • Communicate clear expectations that are understood by the employee

Additional Info:

No currently scheduled courses available, Contact Biz for more information Biz@tompkinscortland.edu.

 

 

In Demand

CEPE164  –  Coaching Skills for Supervisors

In today’s workplace, both supervisors and employees benefit from a coaching approach. You will learn how coaching supports adult learning and retention, and how coaching aligns with engagement-based supervision, which emphasizes clear, effective dialogue, with a goal of fostering growth and independence. You will explore goal-setting and communication skills that are important to coaching: adapting to the employee’s style, practicing active listening, asking powerful questions, and giving redirecting and reinforcing feedback You will:
    • Define coaching and its role in effective supervision
    • Use appropriate learning style-based techniques to adapt the supervisor approach in order to support improved employee performance
    • Set SMART goals with employees to define clear expectations and provide a basis for objective feedback
    • Practice active listening to better understand facts and feelings, as well as content and intent
    • Use engaging questions in coaching to promote growth and independence
    • Use dialogue-based feedback that both redirects and reinforces to foster more effective employee learning
    • Create an action plan to improve supervisor coaching skills

Additional Info:

No currently scheduled courses available, Contact Biz for more information Biz@tompkinscortland.edu.

 

 

CEPE335  –  Supervising with Style

Self-knowledge – understanding personal traits, including strengths and challenges – is an important pursuit for supervisors in order to optimize their leadership skills. Learn about your behavioral style in this workshop through the DISC Behavioral Style assessment. Discover skills to flex your style in order to build better rapport with employees and coach them more effectively. Gain insight into behavioral style dynamics within a team setting. You will:
    • Identify personal behavioral style, along with its strengths, challenges and communication preferences
    • Describe how to identify the behavioral style of employees
    • Explain how overextension of a strength can become a behavioral limitation
    • Describe ways to adapt personal behavioral style to build rapport and increase effectiveness with employees
    • Describe how experience with behavioral style can increase team effectiveness

Additional Info:

No currently scheduled courses available, Contact Biz for more information Biz@tompkinscortland.edu.

 

 

CEPE428  –  An Effective Team: Near, Far and In Between

Today’s supervisor must have the skills to lead remote, in-person and hybrid teams. Developing a climate in which teamwork prevails in every format is a challenge for every supervisor – and is one worth the investment of time and energy. Learn about the 5 ingredients that, added in order, will go into the creation of a successful, collaborative team. Learn about the importance of starting with trust in order to achieve targeted results. Learn special skills to forge strong teamwork, even when members do not work together in person. You will:
    • Describe the elements of a functional team
    • Identify supervisor actions to build cohesion and foster effective team performance in in-person, remote and hybrid settings
    • Define the role of trust as the foundation of teamwork
    • Explain the importance of constructive conflict management in effective team functioning
    • Give examples of techniques to gain team commitment to actions and decisions
    • Cite the value of accountability in maintaining focus on defined team goals
    • Complete a Team Function Assessment
    • Create an action plan to improve functioning of participant teams

Additional Info:

No currently scheduled courses available, Contact Biz for more information Biz@tompkinscortland.edu.

 

 

CEPE587  –  Emotional Intelligence: Adding EQ to Your IQ

Explore the components of emotional intelligence (EQ), which has been identified to be an essential feature of supervisor success. Strengthening your EQ will enable you to improve results and foster relationships across all levels of the workplace. Topics include specific communication skills that support EQ and opportunities to apply these skills to typical workplace scenarios. Complete an assessment to evaluate your EQ and set goals to increase your effectiveness. You will:
    • Identify the components of Emotional Intelligence (EQ)
    • Describe the benefits of EQ to supervisors in the workplace
    • Complete an EQ assessment
    • Demonstrate communication skills that support EQ
    • Explain the role of nonverbal communication in EQ
    • Apply EQ skills to typical workplace scenarios
    • Describe the role of EQ in addressing workplace negativity and low morale
    • Set goals to improve personal EQ

Additional Info:

No currently scheduled courses available, Contact Biz for more information Biz@tompkinscortland.edu.

 

 

Popular!

CEPE589  –  Skills Dev Series Supervisors & Leaders

As a supervisor, you have the most direct contact with employees. Your skills are critical to engaging employees for their productivity and satisfaction. Whether you are an aspiring employee who wants to move to supervision, a new supervisor, or someone who needs a boost and refresher, you’ll gain the skills and confidence you need. Workshop sessions:
    • Stepping Into Supervision
    • Stepping Up to the Next Level: Coaching Skills for Supervisors
    • Emotional Intelligence: Adding EQ to Your IQ
    • Supervising with Style
    • An Effective Team—Near, Far, and in Between

Additional Info:

No currently scheduled courses available, Contact Biz for more information Biz@tompkinscortland.edu.

 

 

CEPE641  –  Supervisor Skills for Increasing Employee Engagement

Would you like to see your employees have a greater sense of pride, ownership and commitment to their work and the organization? You will explore steps that you can take to increase engagement among your employees. Examine the meaning of engagement in the workplace and distinguish it from simple employee satisfaction. You will learn about the continuum of engagement in the workplace and will examine strategies to maintain or increase engagement as appropriate. Learn about how to share your own passion for your work, foster pride in one’s organization and provide employees with a voice as techniques to create a more engaged employee. You will:
    • Define employee engagement and distinguish it from employee satisfaction
    • Describe the continuum of engagement
    • Cite key drivers of employee engagement
    • Identify how to share a supervisor’s own engagement with employees
    • Describe how to foster a sense of pride in one’s work and the organization
    • Recognize ways to provide employees with a voice in the organization
    • Create an action plan to increase the engagement of participants’ employees

Additional Info:

No currently scheduled courses available, Contact Biz for more information Biz@tompkinscortland.edu.

 

 

CEPE641  –  Supervisor Skills for Increasing Employee Engagement

Would you like to see your employees have a greater sense of pride, ownership and commitment to their work and the organization? You will explore steps that you can take to increase engagement among your employees. Examine the meaning of engagement in the workplace and distinguish it from simple employee satisfaction. You will learn about the continuum of engagement in the workplace and will examine strategies to maintain or increase engagement as appropriate. Learn about how to share your own passion for your work, foster pride in one’s organization and provide employees with a voice as techniques to create a more engaged employee. You will:
    • Define employee engagement and distinguish it from employee satisfaction
    • Describe the continuum of engagement
    • Cite key drivers of employee engagement
    • Identify how to share a supervisor’s own engagement with employees
    • Describe how to foster a sense of pride in one’s work and the organization
    • Recognize ways to provide employees with a voice in the organization
    • Create an action plan to increase the engagement of participants’ employees

Additional Info:

No currently scheduled courses available, Contact Biz for more information Biz@tompkinscortland.edu.

 

 

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Not finding the course you need? We offer hundreds of online programs, and we often create special programs in response to area needs. Contact Biz at Biz@tompkinscortland.edu for more information.