Emotional Intelligence (EQ) is having the awareness of, and the ability to, utilize your emotions in given situations. No matter if you have positional leadership or are in a place to influence from within your organization or department, understanding EQ will increase your effectiveness. Mindfulness, or the practice of presence in the moment, is an intentional cultivation of your awareness. At times this might mean awareness of breath, of sensation, and of noticing feelings and emotions that arise at a given moment. As a leader, mindfulness helps you cultivate the presence you want in given situations, and allows you to have choice in your actions and reactions. Together, we will focus on the combination of these two essential skills, and will shine a light on how to access your full-self in situations that call for your leadership. You will:
    • Understand Goleman’s 4 Quadrant and BarOn’s EQi 2.0 models of Emotional Intelligence
    • Understand the neuroscience of emotions and strategies to access the response you choose
    • Participate in mini-mindfulness sessions and experiment with several mindfulness apps
    • Walk away with an understanding of personal strengths and areas to develop, and an action plan for immediate next steps

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Develop insight into and build the skills essential to the supervisor role, using an engagement-based approach that is suited to today’s workplace. Learn how to build relationships with employees as well as set appropriate boundaries, avoid favoritism, and practice fairness and consistency. Explore the value of diversity and inclusion for your team and develop skills to identify and work through hidden bias that holds back your team and its individual members. Build skills in delegating work effectively and ensuring that expectations are conveyed and understood clearly. You will:
    • Describe the shift from command-and-control to engagement-based supervision
    • Identify the importance of establishing employee relationships and boundaries
    • Demonstrate consistency with direct reports
    • Describe the value of diversity and inclusion to employees, the team, and the organization
    • Identify implicit bias along with skills to work through it
    • Delegate tasks effectively
    • Communicate clear expectations that are understood by the employee

Additional Info:

In today’s workplace, both supervisors and employees benefit from a coaching approach. You will learn how coaching supports adult learning and retention, and how it aligns with engagement-based supervision, which emphasizes clear, effective dialogue with a goal of fostering growth and independence. You will explore goal-setting and communication skills that are important to coaching: adapting to the employee’s style, practicing active listening, asking powerful questions, and giving, redirecting, and reinforcing feedback. You will:
    • Define coaching and its role in effective supervision
    • Use appropriate learning style-based techniques to adapt your approach to support improved employee performance
    • Set SMART goals with employees to define clear expectations and provide a basis for objective feedback
    • Practice active listening to better understand facts and feelings, as well as content and intent
    • Use engaging questions in coaching to promote growth and independence
    • Use dialogue-based feedback that both redirects and reinforces to foster more effective employee learning
    • Create an action plan to improve supervisor coaching skills

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Occasional conflict exists in every organization. Some degree of conflict may even be healthy; it can indicate a robust exchange of ideas and creativity. Unfortunately, counterproductive conflict can result in employee dissatisfaction, reduced productivity, poor service, absenteeism, increased work-related stress or even litigation based on claims of harassment or a hostile work environment. Learn how to defuse the kinds of communication that lead to conflict so your workplace is more productive, respectful, and focused on accomplishing your mission and goals. You will:
    • Learn about power and its variants
    • Identify what is and what is not conflict
    • Recognize conflict triggers in the workplace
    • Understand the escalation cycle
    • Learn about conflict mapping
    • Build skills to navigate day-to-day disagreements

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The vast majority of organizations are well intentioned, but fail in being “fearless” when developing employees who are both trusting and accountable. Join this workshop to learn about this cutting-edge approach to transforming the fear-based decision making that permeates organizations. You will:
    • Identify limiting language and patterns of belief in every day conversation that influence your culture and performance
    • Determine when to use debate versus discussion in developing your employees
    • Learn how to use your 3 P’s (Position, Prestige, and Power) to enhance rather than destroy trust
    • Learn the Who-What-How approach to developing accountability feedback loops

Additional Info:

Explore the components of Emotional Intelligence (EQ), which has been identified as an essential feature of supervisor success. Strengthening your EQ will enable you to improve results and foster stronger relationships across all levels of the workplace. Topics include specific communication skills that support EQ, and opportunities to apply these skills to typical workplace scenarios. Complete an assessment to evaluate your EQ and set goals to increase your effectiveness. You will:
    • Identify the components of Emotional Intelligence (EQ)
    • Describe the benefits of EQ to supervisors in the workplace
    • Complete an EQ assessment
    • Demonstrate communication skills that support EQ
    • Explain the role of nonverbal communication in EQ
    • Apply EQ skills to typical workplace scenarios
    • Describe the role of EQ in addressing workplace negativity and low morale
    • Set goals to improve personal EQ

Additional Info:

As a supervisor, you have the most direct contact with employees. Your skills are critical to engaging with employees to increase their productivity and job satisfaction. Whether you are an employee who aspires to transition to a supervisory role, a new supervisor, or a seasoned supervisor who needs a boost and refresher, you’ll gain the skills and confidence you need to support and guide your team. Workshop sessions:
    • Stepping Into Supervision
    • Stepping up to the Next Level: Coaching Skills for Supervisors
    • Emotional Intelligence: Adding EQ to Your IQ
    • Creating Credibility: The Foundation of Building Trust and Accountability
    • Managing Conflict in the Workplace

Additional Info:

Managing and leading people is a complex process. How do you make sure team members achieve their fullest performance potential? How do you empower them with skills and tools to do the job instead of just telling them how to do it? Coaching is one of the key components of managing effective teams. It is a model in which managers ask questions and give support and guidance rather than instruction. Employees learn how to adapt and respond in ways that unleash fresh energy, innovation, and learning. This interactive workshop will take your effective coaching techniques to the next level and help you maximize employee learning and growth. You will:
    • Understand the difference between directing, mentoring, advising, and coaching, and when to use each
    • Broaden your knowledge of a coaching framework that can be used in one-on-one coaching conversations
    • Practice coaching skills using real work situations
    • Enhance your coaching, management, and leadership know-how

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