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Additional Online Opportunities

In addition to the course listed below, Biz offers numerous opportunities to earn CEUs and learn skills online.

Ed2go: Monthly, convenient programs with an interactive six-week format that offer an award of completion with passing score.

Career Builder certificate programs: Instructors/mentors are actively involved in your online learning experience, responding to any questions or concerns, as well as encouraging and motivating you to succeed.

Financial assistance is available through private loans, military tuition assistance, and government funding.

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CEPE238  –  Grammar Refresher

Join us for a review of grammar and usage issues that interfere with clear, concise communication. You will practice your editing and proofreading skills on "real world" messages. Topics covered will include elimination of wordiness; comma, semi-colon, and colon usage; identifying and correcting comma splices; homonym errors; and apostrophe usage.

Additional Info:

Date(s) Meeting Day(s) Time Location    
10/18/2018 R 1:00 PM - 4:30 PM Cortland Extension Center Fee: $129.00



Back by demand!

CEPE278  –  Taking Great Minutes

What does it mean to take great minutes? What should be included in your minutes? In this workshop, you will learn what must be included in Minutes as well as what can (maybe even should) be omitted. We will review standard agenda form and Robert's Rules of Order as those rules affect what needs to be recorded in minutes. Finally, you will be presented with various options for minute taking and will practice revising poorly written minutes for maximum accessibility.

Additional Info:

Date(s) Meeting Day(s) Time Location    
11/1/2018 R 1:00 PM - 4:30 PM Cortland Extension Center Fee: $129.00



CEPE399  –  Email: Tricks, Traps and Trepidation

You will gain a thorough understanding of the legal and professional ramifications of using email to communicate. Tips for writing effective emails will be presented along with traps to be avoided. Topics include maintaining professionalism; determining whom, when, and how to copy and/or forward messages; relying on phone vs. email; protecting confidentiality; formatting emails; and crafting helpful subject lines.

Additional Info:

Date(s) Meeting Day(s) Time Location    
10/4/2018 R 1:00 PM - 4:30 PM Cortland Extension Center Fee: $129.00



CEPE595  –  Customer Service Excellence

Excellent customer service is much more than having a "good attitude" - it is a set of professional skills that you can learn, and practice, that benefit your career and your personal life. Using extensive role-playing and team exercises, our flagship customer skills program teaches you how to become supremely confident in any customer situation, using the same proven skills that hostage negotiators, psychotherapists and law enforcement professionals use in their worst situations, based on a national #1 customer service bestseller. Workshop leader Rich Gallagher is a noted author, speaker, and former customer service executive with a track record of dramatically “turning around” the performance of customer contact operations. Bring your toughest customer problems to this interactive session and leave with customer skills that will last you a lifetime! You will:
    • Dramatically improve your interpersonal skills with customers.
    • Have shorter, easier customer transactions.
    • Know how to defuse and de-escalate any customer situation.
    • Learn how to work better with less stress.

Additional Info:

Date(s) Meeting Day(s) Time Location    
10/25/2018 R 9:00 AM - 12:00 PM Ithaca Extension Center Fee: $199.00



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Not finding the course you need? We offer hundreds of online programs, and we often create special programs in response to area needs. Contact Biz at for more information.