Develop insight and build essential skills for the supervisor role, using an engagement-based approach that is suited to today’s workplace. Learn how to build relationships with employees as well as set appropriate boundaries, avoid favoritism, and practice fairness and consistency. Explore the value of diversity and inclusion for your team and develop skills to identify and work through hidden bias that holds back your team and its individual members. Build skills in delegating work effectively and ensuring that expectations are conveyed and understood clearly. You will:
    • Describe the shift from command-and-control to engagement-based supervision
    • Identify the importance of establishing employee relationships and boundaries
    • Demonstrate consistency with direct reports
    • Describe the value of diversity and inclusion to employees, the team, and the organization
    • Identify implicit bias along with skills to work through it
    • Delegate tasks effectively
    • Communicate clear expectations that are understood by the employee

Additional Info:

In today’s workplace, both supervisors and employees benefit from a coaching approach. You will learn how coaching supports adult learning and retention, and how it aligns with engagement-based supervision, which emphasizes clear, effective dialogue with a goal of fostering growth and independence. You will explore goal-setting and communication skills that are important to coaching: adapting to the employee’s style, practicing active listening, asking powerful questions, and giving, redirecting, and reinforcing feedback. You will:
    • Define coaching and its role in effective supervision
    • Use appropriate learning style-based techniques to adapt your approach to support improved employee performance
    • Set SMART goals with employees to define clear expectations and provide a basis for objective feedback
    • Practice active listening to better understand facts and feelings, as well as content and intent
    • Use engaging questions in coaching to promote growth and independence
    • Use dialogue-based feedback that both redirects and reinforces to foster more effective employee learning
    • Create an action plan to improve supervisor coaching skills

Additional Info:

We all work a little differently, but we still need to be able to work together successfully! Enhance your team’s collaboration by harnessing a deeper appreciation for how unique approaches to work can present in the workplace. We will cover some common work styles and how to recognize them, as well as some tools to manage them effectively, allowing you to better support the unique needs of your team members, advance collaboration, and even prevent conflicts arising from miscommunication between team members with different work styles. You will learn:
    • Common work styles and how to identify them
    • Your personal work style and how it impacts you as a supervisor
    • Skills to improve collaboration and communication with colleagues who have different work styles
    • How to support and accommodate different work styles and avoid common negative misconceptions that lead to conflict

Additional Info:

Change is inevitable at every organization, due to factors both internal and external – but as a leader, how can you best support others through change? How can you deal effectively with the accelerating pace of change to ensure your organization's success? And how can you overcome the "we've always done it this way" mindset, both in yourself and in others? In this session, learn skills to move beyond comfort, security, and certainty through simulations and group discussion. You will learn:
    • The dynamics of change and how it affects yourself and others
    • Tools and strategies to manage the task side and human side of change
    • How to manage resistance and increase participation
    • How to use communication as a change management strategy

Additional Info:

Explore the components of emotional intelligence (EQ), which has been identified as an essential feature of supervisor success. Strengthening your EQ will enable you to improve results and foster stronger relationships across all levels of the workplace. Topics include specific communication skills that support EQ, and opportunities to apply these skills to typical workplace scenarios. Complete an assessment to evaluate your EQ and set goals to increase your effectiveness. You will:
    • Identify the components of Emotional Intelligence (EQ)
    • Describe the benefits of EQ to supervisors in the workplace
    • Complete an EQ assessment
    • Demonstrate communication skills that support EQ
    • Explain the role of nonverbal communication in EQ
    • Apply EQ skills to typical workplace scenarios
    • Describe the role of EQ in addressing workplace negativity and low morale
    • Set goals to improve personal EQ

Additional Info:

5-Part Skills Development Series for Supervisors and Teamleaders. Enhance your skill-set for everyday use! Improving your core leadership skills; Leading with emotional intelligence; Effective coaching skills for leaders; Sharpen your delegation skills; Optimizing morale in the workplace

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