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CEPE281
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Managing Difficult Employees
Not every professional relationship is easy, but left unmanaged, a difficult relationship between a supervisor and supervisee can result in lower productivity, miscommunication, and conflict. In this session, you will develop skills to deal effectively with “difficult” employees and promote a workplace culture where everyone on your team is engaged, feels supported, and communicates effectively. We will practice skills with peer-to-peer role playing and discuss practical strategies to foster engagement, build rapport, and effectively navigate difficult conversations when they arise.
You will learn:
• Strategies to engage team members effectively in the workplace to generate more optimal outcomes
• The impacts of fear, resistance, and fixed versus “malleable” mindsets in the workplace
• How to choose supervisory communication styles in the moment to manage
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CEPE702
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Navigating Middle Management
Middle managers play an invaluable role in operationalizing and executing an organization’s strategic vision, but in the day-to-day, these roles can sometimes prove uniquely challenging. Gain skills to bridge the gap between executive leadership and your team with effective communication, accountability, delegation, and conflict resolution. We will also cover practical strategies to balance supervision, strategic planning, and your own tasks so you can confidently lead your team and achieve your goals.
You will learn:
• How communication, delegation, and accountability can be used to maximize employee performance in the workplace
• Practical skills in managing priorities, self-management, and delegation to promote productivity
• Strategies to communicate effectively with different stakeholders, including executive leadership and supervisees
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